Returns and Exchanges
To return or exchange a product, contact your supplier for a Return Material Authorization (RMA) number. You will be given credit upon receipt of the material tested and deemed not working. When exchanging a product, return the product and place a new order. A Return Authorization Number is required.
Click here to download the RMA FORM (Excel .XLSX)
Click here to download the RMA Terms & Conditions
Please carefully read and follow all directions.
In order to ensure that your exchange is processed promptly, please include a copy of your RMA & setup data with your shipment. Be sure to display the RMA number both on the shipping label and on the outside of the box. You must ship all components, manuals, and other items that were originally provided. If the package is not complete and in re-saleable condition, Wheel Monitor reserves the right to charge a fee for the missing items or deny the exchange. You are also responsible for return shipping charges for exchanges.
Be sure to display the RMA number on the shipping label and on the outside of the box. This will ensure that your unit is repaired and returned promptly. You do not need to send any accessories (manuals, software discs, cables, and power supplies) with the unit unless you believe that the accessories are also damaged or you have been instructed to include them by our technicians.
Please use suitable packaging materials to package all items. Wheel Monitor is not responsible for units lost, stolen, or damaged during the shipping process. You are responsible for the initial cost of shipping to Wheel Monitor Systems for all repairs, returns, and exchanges. You are also responsible for return shipping charges for non-warranty repairs.
* Special Note for our International Customers*
In order to avoid additional customs fees, please list a value of $1.00 for the contents of the package on your shipping invoice and note that it is Return Merchandise. All taxes, duties, fees, and other expenses related to shipping are your responsibility.
Please ship your items to:
Wheel Monitor Systems Service Department
360 York Rd. Unit C4
N-O-T-L, Ontario, L0S 1J0
Tel: 905-641-0024 paragraph here.